Shipping Policy Processing Time All orders will begin processing within 1to 3 business days. Orders placed on weekends or holidays will begin processing by the next business calendar day.
Shipping Rates & Delivery Our shipping rates are calculated in real time at checkout and may vary based on country, shipping address, weight of order and the available carrier. The following shipping duration times are provided as estimates only: _ Standard Shipping: 3 – 10 business days _ Expedited Shipping: 2 – 3 business days _ Overnight Shipping: 1 – 2 business days where available
Once your order has been shipped, you will receive an email with tracking information. If no email is received within 7 business days of ordering, email us at [email protected]. Please include: (1) Order# and (2) First Item on the order
International Shipping Currently, our service for orders shipped outside the United States is limited to supplier and/or carrier availability. See Carrier Options available at Checkout for more details.
Shipping Delays While we strive to meet our shipping estimates, delivery times may be extended due to factors beyond our control (e.g., logistical/postal service delays, weather conditions). If your package is significantly delayed, please contact us by email or voicemail: [email protected] or 1.540.227.6130
Returns Policy We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we will accept requests for returns only within 30 days of delivery. The returned items must be unused and in their original packaging.
If full reimbursement is not possible, we will honor a minimum of a 10% discount on your next order. We will honor the discount for 12 months, then discount expires.
APPROVED RETURNS PROCESS To initiate a return, email your 'Request for Return' to us at [email protected]. Include in your email request: _ Subject: SevenGifts.biz RETURNS REQUEST _ Order Number and Date _ Item Name or Description _ Reason for Your Return Request
We will review your request within 7 days and email a reply, either confirming an ‘Accepted Return Request’ or ‘Return Request Declined’. You may ship approved returns to: SEVEN GIFTS RETURNS c/o Seven Gifts & Greetings 4491 Cheshire Station Plaza, Unit #2290 Dale City, VA 22193
Return Shipping Costs The customer is responsible for Return Shipping costs unless the return is due to a defect or major error on our part. In such cases, we will provide a prepaid return label for the return shipment.
Exchanges SevenGifts.biz does not guarantee the availability of direct exchanges at time of refund approval. If you wish to request a fair exchange for an item, you will need to: 1) Place a separate new order, and 2) Make a separate mail or email request (subject: 'Request Approved Return') for the original item
Non-Returnable Items Custom/personalized greeting cards and limited time-on sale items are final sales and will not be approved for return.
Damaged or Defective Items If your order arrives damaged or defective--within 7 days of delivery of your item(s)--please email details to [email protected]: _ Include Delivery Date _ Include Order# or Gift Order# _ Include digital photos and details of the damage We will do our best to replace damaged items or to provide a similar item, at no additional cost to the customer. Otherwise, a full refund may be provided to the customer on record, only.
Refunds Once your approved return item(s) are received, we will inspect the item(s) and process your refund within 7 to10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are not refundable.
Original Payment Method Not Available If the original form of payment on the original order is not available (or if it is technically challenging to process a refund to the original form of payment), then the Approved Refund amount will be emailed in a gift card to the Order Email on Record. No exceptions.
Our shipping and returns policy is subject to all applicable local, state and national laws and regulations. We strive to comply with these legal requirements to ensure a fair and transparent process for our customers. Please review our detailed shipping and returns guidelines for more information, and contact us if you have any specific questions or concerns related to your purchase.
